At Crazy Time Bangladesh (tinhillpottery.com), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our gaming platform. By accessing or using our services, you agree to the practices described in this policy.
We are committed to transparency and accountability in our data handling practices. This policy applies to all users of our platform, including visitors, registered players, and those who contact us through various channels.
Information We Collect
Personal Information
When you register with Crazy Time Bangladesh, we collect the following personal information:
- Full name and date of birth
- Email address and contact phone number
- Physical address including city, postal code, and country
- Government-issued identification documents for verification purposes
- Payment method details (excluding full card numbers or sensitive financial data)
- IP address and device information
- Gaming history and transaction records
Non-Personal Information
We also collect non-personal information that does not directly identify you:
- Browser type and version
- Operating system and device type
- Pages visited and time spent on our platform
- Game preferences and playing patterns
- Referral sources and marketing campaign interactions
- Technical log files and cookies data
How We Use Your Information
Account Management and Verification
We use your personal information to:
- Create and manage your player account
- Verify your identity and age in compliance with legal requirements
- Prevent fraud and protect against unauthorized access
- Comply with anti-money laundering (AML) regulations
- Process age verification to ensure all players are 18 years or older
Payment Processing
Your financial information is used solely for:
- Processing deposits and withdrawals in BDT
- Verifying payment method ownership
- Preventing payment fraud and chargebacks
- Generating transaction records for accounting purposes
- Complying with financial reporting requirements
Gaming Services
We use your information to provide and enhance gaming services:
- Personalizing your gaming experience
- Processing bets and calculating winnings in Crazy Time
- Managing bonuses and promotional offers
- Providing game statistics and history
- Ensuring fair play through monitoring systems
Communication and Support
Your contact information enables us to:
- Respond to customer support inquiries
- Send important account notifications
- Provide responsible gaming alerts and tools
- Communicate about maintenance and service updates
- Offer customer service in your preferred language
Legal Compliance
We may use your information to:
- Comply with Bangladeshi and international gaming regulations
- Respond to legal requests and regulatory inquiries
- Prevent criminal activity on our platform
- Cooperate with law enforcement when legally required
- Maintain records as required by gaming authorities
Data Protection and Security
Security Measures
We implement comprehensive security measures to protect your data:
- SSL/TLS encryption for all data transmission
- Advanced firewall protection and intrusion detection systems
- Regular security audits and vulnerability assessments
- Strict access controls with multi-factor authentication
- Data encryption at rest for sensitive personal information
- Regular staff training on data protection best practices
Data Retention
We retain your personal information only as long as necessary:
- Active player accounts: Throughout your relationship with us plus 5 years
- Closed accounts: 5 years from account closure date
- Transaction records: 7 years for financial compliance purposes
- Verification documents: 5 years after last verification
- Communication records: 2 years unless required for legal purposes
Data Sharing
We do not sell or rent your personal information to third parties. However, we may share data with:
- Payment processors for transaction processing (limited to necessary information)
- Gaming license authorities as legally required
- Fraud prevention agencies to protect our platform
- Legal authorities when required by law or court order
- Service providers who assist with platform operations under strict confidentiality agreements
Your Rights and Choices
Access and Correction
You have the right to:
- Access your personal information we hold
- Request corrections to inaccurate or incomplete data
- Receive a copy of your personal data in a structured format
- Update your contact information and preferences
Data Deletion
You can request deletion of your personal information:
- When the data is no longer necessary for the purposes collected
- When you withdraw consent and no other legal basis exists
- When you object to processing and no overriding legitimate grounds exist
- Note: Certain data must be retained for legal and regulatory compliance
Marketing Preferences
You can control marketing communications by:
- Unsubscribing from promotional emails through the unsubscribe link
- Updating your communication preferences in your account settings
- Contacting our support team to opt-out of all marketing communications
- Note: Essential service notifications cannot be opted out of
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your login session and preferences
- Analyze platform usage and improve user experience
- Prevent fraud and enhance security
- Provide targeted responsible gaming messages
- You can manage cookie preferences through your browser settings
Children’s Privacy
We strictly prohibit players under 18 years of age. We implement robust age verification procedures during registration and regularly monitor accounts for underage gaming. If we discover an underage player, we immediately:
- Restrict account access
- Void all winnings
- Return deposits made by the minor
- Cooperate with parents or guardians to address the situation
- Report serious cases to relevant authorities as required by law
Responsible Gaming and Data Use
We use player data responsibly to promote healthy gaming habits:
- Monitoring for signs of problem gambling through playing patterns
- Providing personalized responsible gaming alerts and interventions
- Offering self-exclusion tools based on individual gaming behavior
- Sharing anonymized data with research organizations to improve responsible gaming practices
- Never using personal data to encourage excessive gaming or target vulnerable individuals
International Data Transfers
Your data may be transferred internationally for processing purposes. We ensure:
- All transfers comply with applicable data protection laws
- Adequate protection measures are in place for international transfers
- Data processors follow our strict privacy standards regardless of location
- Players are informed about significant international data transfers
Policy Updates
We may update this Privacy Policy periodically. When we make significant changes:
- We will notify you via email or prominent notice on our platform
- The updated policy will be effective immediately upon posting
- Continued use of our services constitutes acceptance of the updated policy
- You can always contact us with questions about policy changes