At Crazy Time Bangladesh, we pride ourselves on providing exceptional customer service. Our support team is available around the clock to assist you with any queries or concerns you might have. Whether you need help with account verification, payment processing, game rules, or responsible gaming tools, our multilingual support agents are ready to help.
Contact Information
Our Office Address
Road No. 14, House No.218, First Floor
n.d.o.h.s, 1206
Dhaka, Dhaka 1206
Bangladesh
Phone Support
For immediate assistance, you can reach our support team via phone:
Primary Number: +880 3 771001021
Secondary Number: +880 2 01 71 309 46 24
Our phone support is available 24 hours a day, 7 days a week. Please note that calls may be recorded for quality assurance and training purposes.
Email Support
For non-urgent inquiries, you can contact us via email at [email protected]. Our team typically responds within 2-4 hours during business hours and within 8 hours for after-hours inquiries.
Support Hours
Our customer support team operates 24/7 to ensure that help is always available when you need it. This includes:
- Live chat: Available 24/7 directly through our website
- Phone support: Available 24/7 on our dedicated support lines
- Email support: Monitored continuously with responses within 8 hours maximum
- Ticket system: Available through your account dashboard with priority handling
Common Support Topics
Account Management
Our support team can assist with:
- Account verification and document submission
- Password recovery and account security
- Personal information updates
- Account limitations and restrictions
- Self-exclusion requests and responsible gaming tools
Payment Issues
We provide comprehensive assistance with all payment-related matters:
- Deposit processing with bKash, Rocket, Nagad, and UPay
- Withdrawal requests and processing times
- Transaction failures and error resolution
- Bonus wagering requirements and cashout eligibility
- Currency conversion and BDT transaction processing
Game Related Queries
Our knowledgeable support staff can help with:
- Crazy Time game rules and mechanics
- Live dealer schedule and availability
- Bonus round explanations and strategies
- Game history and result verification
- Technical issues during gameplay
Responsible Gaming Support
We offer specialized support for players concerned about their gaming habits:
- Setting deposit, loss, and time limits
- Temporary cool-off periods
- Self-exclusion options and procedures
- Referrals to professional counseling services
- Educational resources on responsible gaming
Response Times
We are committed to providing prompt and efficient support:
- Live chat: Average response time under 2 minutes
- Phone calls: Average wait time under 3 minutes
- Email inquiries: Response within 4 hours during business hours
- Support tickets: Resolution within 24 hours for standard issues
- Urgent responsible gaming requests: Immediate attention and response
Languages Supported
Our support team communicates in multiple languages to serve our diverse player base:
- English (primary language)
- Bengali (Bangla) for local players
- Hindi for regional communication
- Urdu for additional regional support
All our support materials, including FAQs, guides, and responsible gaming resources, are available in both English and Bengali to ensure accessibility for all Bangladeshi players.